Account Help | Equestrian Systems

Each riding centre has its own website URL which can be used to access their system. There is no need to download or install an app - the system work directly from your browser.

I can't get a system to load on my device?

Our systems are designed to work on the latest version of the major browsers including Chrome, Firefox, Edge, Safari and Opera. We do not support Internet Explorer. Our systems, like many other websites, make use of Javascript and Cookies.

If you are having issues with one of our systems please check the following:

1) You are connected to the internet - please try opening Google or another website on your device.

2) You are on a supported browser and have not disabled Javascript or Cookies.

3) You are not using a VPN, Ad blocker or other network filter which interferes with Google Cloud. If you are on a work PC please try using a personal device as some networks may block access to our systems.

If you are still facing issues please contact us.

How do I force-refresh?

If support have asked you to force-refresh then please use this guide: force refresh guide.

How do I register on a system?

• Visit the website URL for your riding centre.
• Click the "New? Create an Account" button.
• Read the Terms and Privacy agreements then check the checkbox to confirm your acceptance.
• Complete the registration form with your name, email and password then press the Register Account button - OR use the Register using Google option if you have a Google Account you'd like to use.
• A pop up will then show asking you to verify your email - please check your email inbox for a verification link. Once the verification link has been followed you will be able to continue to your Profile page to create your rider profiles.
• Create a rider profile for each member of your party and then sit back and wait for an admin to validate them - you'll receive an email once your're ready to go.

See the answers below for more information on creating profiles.

How can I verify my email address?

We require you to verify email your email address to help combat spam and to prevent someone else using your email! When you first register on the system you should be sent a verification email which contains a link which will verify your email address.

If you don't receive the email or the link expires before you get chance to activate it, you can send a new verification email from your Profile - just click the Resend Verification Email button.

Please check your spam folders and that your email address has been entered correctly. If you still don't receive the verification email you can try sending a password reset from the Forgotten Password page.

How do I create profiles and get them validated?

Once you have registered an account and verified your email address you can add profiles for each rider in your family or party. You can add a new profile from your Profile page by clicking the Add Profile button.

You will need to complete the details for each profile on the pop-up that opens. If your riding school requires a signature then you will need to sign for each profile.

Once your profile(s) are complete an admin will validate and grade them. You will not be able to book online until an admin has validated your profiles. This may take some time so please be patient - you will receive an email once your profiles are validated.

How do I setup a profile for a child?

Children should not register accounts on our booking systems - please see our terms and conditions. A responsible adult should register an account and complete their own details, they can then add a sub profile for each child.

If you visit your Profile page, you can select each sub profile to view or edit the details and you can add a new profile using the add profile button. You will need to complete the details for each sub profile on the pop-up that opens. If your riding school requires a signature then a responsible adult should sign for each profile.

How can I change my email address?

To change your email address head to your Profile and simply enter your new email address in the Email field and press Save. You should then be sent a new verification email which contains a link to verify your new email address.

Your email address will be changed immediately however you will not be able to book lessons until you have verified your new email. Your old email address will receive a confirmation email with an optional link to revert the email address change.

How do I delete my account or unsubscribe from emails?

Please contact your riding school directly if you would like to delete your account.

If you would like to unsubscribe from transactional system emails please contact us directly. You can opt in and out of marketing emails from your profile.